REFUND & CANCELLATION POLICY

THE DR SMILE
Effective Date: 02.03.2026
Version: 1.0

1. SCOPE
This Refund & Cancellation Policy (“Policy”) applies to paid subscriptions purchased by
Clinics on THEDRSMILE. Patient accounts are free and not subject to refunds.

2. CANCELLATION (CLINICS)
2.1. Clinics may cancel a subscription at any time via the dashboard or by contacting
support at info@thedrsmile.com
2.2. Cancellation stops future renewals. Access to paid features may remain active until
the end of the current paid billing period, unless the account is suspended for breach of
Terms.

3. GENERAL RULE: NO REFUNDS
3.1. Subscription fees already paid are generally non-refundable. This includes partial-
month usage, unused time, or changes in business needs.

4. REFUND EXCEPTIONS
We may issue a full or partial refund only in the following limited cases:
a) Duplicate charge (the same subscription billed more than once for the same period),
b) Technical error preventing activation of paid features (verified by us),
c) Unauthorized transaction confirmed by the PSP or the issuing bank,
d) Refund required by applicable law.

5. HOW TO REQUEST A REFUND
5.1. Refund requests must be submitted to info@thedrsmile.com within 14 days of the
charge date, unless applicable law requires a longer period.
5.2. Requests must include: clinic name, account email, invoice/transaction reference,
and a brief explanation.

6. REFUND METHOD AND TIMING
6.1. Approved refunds are returned to the original payment method where possible.
6.2. PSP/bank processing times may apply. We are not responsible for delays caused by
the PSP or banking networks.

7. CHARGEBACKS
7.1. We encourage Clinics to contact support before initiating a chargeback.
7.2. Chargeback abuse may result in account suspension and recovery of fees/costs
incurred.

8. CONTACT
Support: info@thedrsmile.com
Company details are available at: /imprint